This Policy explains how to request cancellation of an order before shipment and how seller-initiated cancellations are handled.
1. Merchant and Seller
This website and online store are owned and operated by Roger Stephen Hildick, an individual sole proprietor located in Illinois, United States. “The Bedroom Stor” is the storefront name used by Roger Stephen Hildick. Roger Stephen Hildick is the seller and contracting party for purchases made through the website.
2. How to Request Cancellation
To request cancellation, contact us as soon as possible by:
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Email: info@thebedroomstor.com; or
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Telephone: +1 (618) 624-5200 during customer-service hours.
Include the order number, purchaser’s full name, delivery address, and a clear request to cancel the whole order or specified item.
3. Cancellation Before Shipment
If the request reaches us before the product has been handed to the carrier or freight provider, we will cancel the requested unshipped item and issue a full refund of the amount collected for that item, including its applicable shipping charge.
There is no cancellation fee for an order successfully cancelled before shipment.
An automated acknowledgment does not confirm cancellation. Cancellation is confirmed by a separate email stating that the order or item was cancelled.
4. Orders Already Shipped
An order cannot be cancelled as an unshipped order after it has been handed to the carrier or freight provider. If the cancellation request arrives after shipment, we will explain the applicable return procedure.
Do not refuse delivery unless customer service or a mandatory legal right instructs otherwise. Uncoordinated refusal can create avoidable storage or return charges. This does not require a customer to accept damaged, unsafe, incorrect, or non-conforming goods.
After delivery, eligibility is governed by the Return and Refund Policy. EU consumers can also exercise the statutory right described in the EU Right of Withdrawal Policy.
5. Address or Product Changes
Contact us immediately to request an address, quantity, size, color, or product change. A change is not guaranteed after the order is placed.
If the requested change cannot be made safely and accurately, we can cancel the unshipped item and ask the customer to place a new order. We will not substitute a product without the customer’s express agreement.
6. Delayed Orders
If we cannot ship within the promised or legally required period, we will provide available information and, where applicable, offer a revised date. A customer retains any mandatory right to require delivery within an additional reasonable period, cancel for material delay, or receive a refund.
Acceptance of an updated estimate must be voluntary where applicable law requires the customer’s agreement.
7. Cancellation by the Seller
We can cancel an unshipped order when:
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payment is declined, unauthorized, or cannot reasonably be verified;
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the product is unavailable;
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the delivery address is incomplete, unsupported, or outside carrier coverage;
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the order contains an obvious pricing or listing error that a reasonable customer would recognize;
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credible evidence indicates fraud or abuse;
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the ordered quantity violates a clearly disclosed limit; or
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fulfillment would violate law, sanctions, product-safety requirements, or a carrier restriction.
If we cancel after collecting payment, we refund every amount collected for the cancelled item and its applicable shipping charge. We will notify the customer using the contact information supplied with the order.
8. Refund Timing
For a cancellation confirmed before shipment, we initiate the refund to the original payment method within 5 business days after cancellation. The card issuer can require additional time to post the credit.
We do not issue the refund as store credit unless the customer expressly chooses store credit and applicable law permits it.
9. EU Right of Withdrawal
This Policy does not limit the EU statutory right of withdrawal. An EU consumer can send an unequivocal withdrawal notice within the applicable 14-day period by the methods stated in the EU Right of Withdrawal Policy, even if an ordinary cancellation request could not be completed before shipment.
10. Contact
Roger Stephen Hildick — The Bedroom Stor
6108 N Illinois St
Fairview Heights, IL 62208
United States
Telephone: +1 (618) 624-5200
Email: info@thebedroomstor.com
Customer-service hours: Monday–Friday, 9:00 AM–6:00 PM, Central Time (CT)