Shipping policy
Last updated: August 7, 2026
This Shipping Policy explains where we deliver, where orders ship from, order-processing times, delivery estimates, shipping charges, customs treatment, tracking, and delivery procedures for purchases made through thebedroomstor.com.
1. Merchant and Seller
This website and online store are owned and operated by Roger Stephen Hildick, an individual sole proprietor located in Illinois, United States. “The Bedroom Stor” is the storefront name used by Roger Stephen Hildick. Roger Stephen Hildick is the seller and contracting party for purchases made through this website.
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Website: https://thebedroomstor.com
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Business and customer-service address: 6108 N Illinois St, Fairview Heights, IL 62208, United States
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Telephone: +1 (618) 624-5200
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Email: info@thebedroomstor.com
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Customer-service hours: Monday–Friday, 9:00 AM–6:00 PM, Central Time (CT)
2. Where Orders Ship From
Orders are shipped from the United States.
3. Delivery Markets
We accept orders for delivery to eligible addresses in:
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United States
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Belgium
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Finland
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France
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Germany
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Hungary
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Italy
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Netherlands
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Poland
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Spain
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Switzerland
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Türkiye
Delivery availability depends on the product, package size and weight, delivery address, carrier coverage, and legal or customs restrictions. If an address cannot be selected or no shipping charge is available at checkout, we do not offer delivery of that order to that address.
We do not deliver to P.O. boxes, APO/FPO addresses, freight forwarders, hotels, temporary addresses, or incomplete addresses unless checkout expressly offers that option.
4. Order Cutoff and Processing Time
The order cutoff is 6:00 PM Central Time (CT) on business days.
Orders are normally processed within 1–3 business days after payment is authorized. Business days are Monday through Friday, excluding United States federal holidays.
Orders placed after the cutoff, on a weekend, or on a holiday begin processing on the next business day. We will contact you if payment review, address verification, inventory availability, customs documentation, or another issue materially delays processing.
5. Shipping Charges
The applicable product shipping class and shipping charge must be shown before payment. The following standard charges apply unless checkout clearly displays a lower promotional charge:
| Destination | Currency | Standard Parcel | Standard Furniture | Oversized Freight |
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| United States | USD | $19.95 | $89.00 | $199.00 |
| Germany | EUR | €49.00 | €199.00 | €399.00 |
| France | EUR | €49.00 | €199.00 | €399.00 |
| Italy | EUR | €49.00 | €199.00 | €399.00 |
| Spain | EUR | €49.00 | €199.00 | €399.00 |
| Netherlands | EUR | €49.00 | €199.00 | €399.00 |
| Belgium | EUR | €49.00 | €199.00 | €399.00 |
| Finland | EUR | €59.00 | €229.00 | €449.00 |
| Poland | PLN | PLN 219.00 | PLN 899.00 | PLN 1,799.00 |
| Hungary | HUF | HUF 19,900 | HUF 79,900 | HUF 159,900 |
| Switzerland | CHF | CHF 59.00 | CHF 229.00 | CHF 449.00 |
| Türkiye | TRY | TRY 1,750.00 | TRY 7,250.00 | TRY 14,500.00 |
Shipping classes are defined as follows:
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Standard Parcel: bedding, pillows, small home accessories, hardware, replacement parts, and other compact packaged products.
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Standard Furniture: small or medium furniture, bed frames, nightstands, chairs, compact tables, boxed mattresses, and multi-box products that do not require oversized freight.
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Oversized Freight: large beds, sofas, dressers, cabinets, large dining tables, heavy or fragile furniture, oversized packages, and multi-box furniture requiring freight handling.
If an order contains products in more than one shipping class, the highest applicable class for the order applies unless checkout clearly displays a different, lower charge before payment.
We do not add undisclosed shipping, handling, packing, carrier, or service fees after an order is submitted.
6. Estimated Delivery Times
Delivery time consists of processing time plus carrier transit time. The following are good-faith estimates, not guaranteed arrival dates unless we expressly agree to a guaranteed date in writing:
| Destination and product type | Processing | Transit after shipment | Estimated total |
| United States — Standard Parcel | 1–3 business days | 5–10 business days | 6–13 business days |
| United States — large, heavy, or oversized furniture | 1–3 business days | 7–15 business days | 8–18 business days |
| United States — remote or limited-service area | 1–3 business days | 10–20 business days | 11–23 business days |
| EU markets — Standard Parcel | 1–3 business days | 8–18 business days | 9–21 business days |
| EU markets — large, heavy, or oversized furniture | 1–3 business days | 12–25 business days | 13–28 business days |
| Switzerland — Standard Parcel | 1–3 business days | 9–20 business days | 10–23 business days |
| Switzerland — large, heavy, or oversized furniture | 1–3 business days | 12–25 business days | 13–28 business days |
| Türkiye — Standard Parcel | 1–3 business days | 10–22 business days | 11–25 business days |
| Türkiye — large, heavy, or oversized furniture | 1–3 business days | 15–30 business days | 16–33 business days |
The delivery estimate shown on the product page or at checkout for the selected product and address forms part of the order information. Mandatory rights for late or failed delivery remain unaffected.
7. European Union VAT, Duties, and Customs Charges
For deliveries to Belgium, Finland, France, Germany, Hungary, Italy, the Netherlands, Poland, and Spain:
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Product prices displayed to consumers include applicable VAT.
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Any VAT applicable to the shipping charge is included in the shipping charge shown before payment.
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Roger Stephen Hildick arranges and bears applicable import VAT, customs duties, ordinary customs-clearance charges, and brokerage charges required to deliver the order.
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The total shown at checkout is the total amount payable to us for the products and standard delivery selected.
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The customer will not be required to pay additional import VAT, customs duty, ordinary brokerage, or customs-clearance charges to receive the order.
If a carrier or customs authority unexpectedly requests one of these charges, contact us immediately and provide the order number and the request for payment. We will work with the carrier to resolve it. If payment is unavoidable to prevent loss or return of the shipment, contact us before paying whenever reasonably possible and retain the official receipt. We will reimburse a verified charge that this Policy states we are responsible for.
8. Switzerland and Türkiye Import Charges
For deliveries to Switzerland or Türkiye, the order total includes only the taxes, duties, and import charges expressly collected and shown by us before payment. Government-imposed import VAT, customs duty, brokerage, or clearance charges not collected by us are the customer’s responsibility and may be requested by the carrier or customs authority. We do not control those government-imposed amounts.
9. Furniture and Freight Delivery
Unless the product page or checkout expressly says otherwise, standard delivery does not include room-of-choice delivery, upstairs delivery, assembly, installation, wall mounting, removal of old furniture, removal of packaging, or white-glove service.
Before ordering, confirm that the packaged product can pass through doorways, elevators, stairways, hallways, and other access points at the delivery address. Additional carrier charges caused by incorrect measurements, restricted access, an unavailable recipient, or a failed delivery may be charged where permitted by applicable law and only when the basis for the charge is documented.
10. Tracking
When tracking is available, we send it to the email address supplied with the order. Tracking may take 24–72 hours to update after a shipping label is created. Freight shipments may update less frequently than parcel shipments.
11. Address Accuracy, Failed Delivery, and Refusal
The customer must provide a complete and accurate delivery address. Contact us as soon as possible if an address correction is needed. We cannot guarantee that an address can be changed after shipment.
If an order is returned because the address supplied by the customer is incorrect or incomplete, the recipient is unavailable, delivery is refused without a valid legal reason, or the shipment is not collected, documented return, storage, or reshipping charges may be deducted from a refund where permitted by law. This does not apply when delivery fails because of our error, carrier damage, non-conforming goods, or another matter for which we are legally responsible.
12. Damage, Missing Parts, and Lost Shipments
Inspect the outer packaging and product promptly after delivery. If an order is damaged, incomplete, incorrect, or appears lost, contact info@thebedroomstor.com and provide the order number, a description, and available photographs of the product and packaging.
Do not dispose of the product or packaging until we have reviewed the issue. A short reporting request does not limit any mandatory right relating to defective or non-conforming goods.
Where we selected the carrier, the risk of loss or damage remains with us until the customer or the customer’s designated recipient takes physical possession of the goods, except where applicable law provides otherwise.
13. Delays Beyond Our Control
Weather, strikes, customs inspection, carrier disruption, natural disaster, public-authority action, remote-location restrictions, or another event outside our reasonable control may delay delivery. We will provide available information and take reasonable steps to reduce the delay. Mandatory cancellation, reimbursement, or delivery rights remain unaffected.
14. Contact
Roger Stephen Hildick — The Bedroom Stor
6108 N Illinois St
Fairview Heights, IL 62208
United States
Telephone: +1 (618) 624-5200
Email: info@thebedroomstor.com
Customer-service hours: Monday–Friday, 9:00 AM–6:00 PM, Central Time (CT)