This Policy explains how product defects, damage, missing parts, incorrect goods, non-conformity, repairs, replacements, manufacturer warranties, and other product issues are handled. It does not limit a mandatory legal guarantee or other consumer right.
1. Merchant and Seller
This website and online store are owned and operated by Roger Stephen Hildick, an individual sole proprietor located in Illinois, United States. “The Bedroom Stor” is the storefront name used by Roger Stephen Hildick. Roger Stephen Hildick is the seller and contracting party for purchases made through the website.
2. Product Conformity
Products must correspond to the contract, product description, model, quantity, quality, functionality, compatibility, agreed purpose, and reasonable expectations created by public statements, subject to product-specific information disclosed before purchase.
Natural variation in wood grain, stone pattern, fabric texture, leather markings, handmade finish, or color is not a defect when it is consistent with the description and normal characteristics of the material. Minor manufacturing tolerances are not defects unless they materially affect conformity, safety, assembly, appearance, or intended use.
3. Inspecting Delivery
Customers are encouraged to inspect the packaging, product, parts, hardware, and instructions promptly after delivery. Visible carrier damage should be photographed before packaging is discarded.
Failure to report immediately does not eliminate a mandatory legal right. A customer should nevertheless contact us as soon as reasonably possible so evidence can be preserved and a practical remedy arranged.
4. Reporting a Product Issue
Email info@thebedroomstor.com and include, where relevant:
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order number;
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purchaser’s name and delivery address;
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product name and model;
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description of the issue and when it appeared;
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photographs or video showing the issue;
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photographs of packaging when delivery damage is involved;
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product label, serial, batch, SKU, or other identifier; and
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the preferred remedy.
Do not send a product back or dispose of it before receiving instructions, unless immediate disposal is required by an official safety notice or emergency. This coordination requirement does not make a legal claim conditional on receiving a return authorization.
5. Missing Parts, Hardware, or Instructions
If parts, hardware, tools, or instructions are missing, we will review the order and arrange an appropriate remedy. Depending on the issue, this can include supplying the missing item, providing instructions, arranging repair support, replacing the product, reducing the price, or accepting a return.
6. Damage, Defects, Incorrect Goods, and Non-Conformity
An issue can include:
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shipping damage;
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a missing component;
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a structural, material, electrical, or manufacturing defect;
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an item different from the ordered model, size, color, or quantity;
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a product materially inconsistent with its description;
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inability to perform an expressly stated function; or
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a safety issue present at delivery or arising from non-conformity.
Normal wear, accidental damage after delivery, misuse, failure to follow instructions, improper assembly, unauthorized modification, unsuitable environment, or commercial use of a household product is not a manufacturing defect. This exclusion applies only to the extent that the customer’s act or external cause created the problem; it does not excuse an underlying defect or inadequate instruction.
7. Remedies
The available remedy depends on the facts and applicable law and can include:
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missing parts or hardware;
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repair at no cost where legally required;
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replacement at no cost where legally required;
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a proportionate price reduction;
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return at our cost; or
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full or partial refund.
We can reasonably request photographs, video, remote troubleshooting, inspection, or return of the product where necessary to assess the claim. A requested method must not impose a cost or significant inconvenience on a consumer where mandatory law prohibits it.
For a valid defect, damage, incorrect-item, safety, or non-conformity claim for which we are responsible, we bear the reasonable return or collection cost. We do not charge a restocking fee for such a claim.
8. European Union Legal Guarantee
An EU consumer has a minimum two-year legal guarantee from delivery for goods that are not in conformity with the contract. National law can provide a longer period or additional protection.
The consumer is entitled to repair or replacement free of charge, within a reasonable time and without significant inconvenience, subject to the remedy rules in applicable law. A proportionate price reduction or termination and refund can be available when repair or replacement is impossible, disproportionate, refused, unsuccessful, not completed within a reasonable time, or when the lack of conformity is sufficiently serious.
The legal guarantee is provided by the seller, Roger Stephen Hildick. It is separate from:
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the EU 14-day right of withdrawal;
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the store’s voluntary 30-day return offer; and
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any manufacturer or commercial warranty.
No manufacturer warranty replaces or shortens the legal guarantee.
9. United States, Switzerland, and Türkiye
Customers retain the non-waivable warranties and remedies provided by the law applicable to the sale. This Policy does not disclaim an implied warranty or remedy that cannot lawfully be disclaimed.
Consumers in Switzerland and Türkiye retain mandatory local rights concerning defective or non-conforming goods, repair, replacement, price reduction, termination, refund, and applicable limitation periods.
10. Commercial and Manufacturer Warranties
We do not offer an additional store commercial warranty unless a product page or separate written warranty expressly states its duration, coverage, claim process, geographic scope, and guarantor.
Some products include a manufacturer warranty. When supplied, its terms appear on the product page, packaging, manual, or warranty document. A manufacturer warranty is an additional contractual promise by the named guarantor and does not reduce a mandatory right against the seller.
11. Change of Mind Is Different From a Defect
A return based only on preference, fit, color choice, or change of mind is governed by the Return and Refund Policy and, for EU consumers, the EU Right of Withdrawal Policy.
A defective or non-conforming product must not be treated as an ordinary change-of-mind return.
12. Product Safety
If a product appears to present a safety risk, stop using it, keep people and pets away, and contact us immediately. Do not attempt a repair that could increase the risk. Safety reports and recalls are handled under the Product Safety and Recall Policy.
13. Contact
Roger Stephen Hildick — The Bedroom Stor
6108 N Illinois St
Fairview Heights, IL 62208
United States
Telephone: +1 (618) 624-5200
Email: info@thebedroomstor.com
Customer-service hours: Monday–Friday, 9:00 AM–6:00 PM, Central Time (CT)