Refund policy

This Return and Refund Policy explains the voluntary return rights offered by The Bedroom Stor and the separate mandatory rights that may apply to consumers.

1. Merchant and Seller

This website and online store are owned and operated by Roger Stephen Hildick, an individual sole proprietor located in Illinois, United States. “The Bedroom Stor” is the storefront name used by Roger Stephen Hildick. Roger Stephen Hildick is the seller and contracting party for purchases made through this website.

2. Thirty-Day Voluntary Return Period

Unless a longer mandatory right applies, an eligible product may be returned within 30 calendar days after delivery.

For a voluntary return, the product must be unused, unassembled, clean, and in the condition received, with all original parts, accessories, hardware, manuals, and packaging. Proof of purchase is required.

EU consumers also have the separate statutory 14-day right of withdrawal described in our EU Right of Withdrawal Policy. The stricter condition requirements for our voluntary return offer do not reduce that statutory right.

3. Starting a Return

Email info@thebedroomstor.com with:

  • the order number;

  • the purchaser’s full name and delivery address;

  • the product to be returned;

  • the reason for return; and

  • photographs of the product and packaging when relevant.

We will provide the applicable return instructions and return address. For an ordinary voluntary return, do not ship a product before receiving instructions because furniture and oversized products may require a specific carrier or freight arrangement.

For an EU statutory withdrawal, a clear and timely withdrawal notice is effective even if a return authorization number has not yet been issued. See the EU Right of Withdrawal Policy for the applicable procedure and deadlines.

4. Return Address

Authorized returns are sent to:

Roger Stephen Hildick — The Bedroom Stor Returns
6108 N Illinois St
Fairview Heights, IL 62208
United States

The customer must follow the return instructions and use a tracked and appropriately insured method. The customer is responsible for the returned product until it is received, except where we selected the return carrier or applicable law provides otherwise.

5. Change-of-Mind Return Costs

For an eligible return caused by buyer’s remorse or a change of mind, the customer bears the direct return cost.

For returns outside the EU statutory withdrawal period, the customer pays the actual parcel, freight, collection, customs, and return-carrier charges, unless we agree otherwise in writing. If we supply a prepaid label or arrange collection, the documented cost may be deducted from the refund where permitted by law.

For an EU statutory withdrawal, the special cost cap in the EU Right of Withdrawal Policy applies. The EU customer’s direct return charge will not exceed the applicable published standard outbound delivery charge for the returned item’s shipping class and destination. If the actual return cost is lower, only the lower actual cost is charged. If it is higher, we bear the excess.

6. No Restocking Fee

We do not charge a separate restocking fee for an approved return. Where permitted by law, a refund may be reduced by:

  • the customer’s applicable direct return cost;

  • missing parts, accessories, hardware, manuals, or packaging;

  • damage occurring after delivery; or

  • diminished value caused by handling beyond what is necessary to inspect the product.

Any deduction will be explained.

7. Products Excluded From the Voluntary Return Offer

The following are excluded from our voluntary 30-day return offer unless damaged, defective, incorrect, non-conforming, or returnable under mandatory law:

  • products made to the customer’s specifications or clearly personalized;

  • made-to-order furniture identified as such before purchase;

  • clearance or final-sale products clearly identified as non-returnable before purchase;

  • products that have been assembled, installed, modified, used, or damaged after delivery;

  • products missing essential parts or components; and

  • sealed products not suitable for return for genuine health-protection or hygiene reasons after the seal has been broken, but only where the applicable legal exception permits.

This section does not exclude any mandatory right, including an EU right of withdrawal where a statutory exception does not apply.

8. Damaged, Defective, Incorrect, or Non-Conforming Products

If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact info@thebedroomstor.com promptly. Include the order number, a description, and available photographs of the product and packaging.

Depending on the circumstances and applicable law, the remedy may include repair, replacement parts, replacement, a price reduction, return at our cost, or a full refund. We bear reasonable return costs when the return is caused by our error or by damaged, defective, incorrect, or non-conforming goods.

Do not dispose of the product or packaging until we have reviewed the claim. This request does not limit mandatory consumer rights. EU consumers retain the applicable minimum legal guarantee for lack of conformity; that right is separate from the 14-day withdrawal right and the voluntary 30-day return offer.

9. Refund Amount and Original Delivery Charge

For an approved voluntary change-of-mind return outside a mandatory statutory right, the product price is refunded. The original delivery charge is not refunded unless required by law or the return is caused by our error or by damaged, defective, incorrect, or non-conforming goods.

For a valid EU statutory withdrawal, we reimburse payments received for the returned goods and the cost of the least expensive standard delivery option offered for those goods. We do not reimburse the additional amount attributable to an upgraded, express, or premium delivery option chosen by the customer.

10. Refund Method and Timing

Refunds are issued to the original payment method unless applicable law requires another method or the customer expressly agrees otherwise.

For an approved voluntary return outside the EU statutory withdrawal procedure, we normally process the refund within 5–10 business days after receiving and inspecting the product.

For a valid EU statutory withdrawal, we initiate reimbursement within 14 days after receiving the withdrawal notice. We may withhold reimbursement until we receive the returned goods or the customer supplies evidence that the goods were sent back, whichever occurs first.

The card issuer may require additional time to post the credit after we initiate it.

11. Exchanges

We do not guarantee direct exchanges. To obtain a different product, size, color, or model, return the eligible product and place a new order unless customer service confirms another arrangement.

12. Contact

Roger Stephen Hildick — The Bedroom Stor
6108 N Illinois St
Fairview Heights, IL 62208
United States
Telephone: +1 (618) 624-5200
Email: info@thebedroomstor.com
Customer-service hours: Monday–Friday, 9:00 AM–6:00 PM, Central Time (CT)